*All COVID Restrictions Are Lifted MARCH 1, 2022*

We have been getting a bazillion phone calls from excited campers! That’s awesome! In an effort to make sure that you get your questions answered we made this list of the most common questions that our campers have.

We are pretty sure we’ve got everything covered here, but if not, check out our services page as there are a lot of updates there as well. Happy Camping!

Cancellation Request

There is a $12.00 non-refundable reservation fee with every confirmed reservation. Our current refund policy requires a minimum of 72 hours’ notice for the refund of campsite fees. If a cancellation is requested less than 72 hours or a reservation no-shows, a one night campsite will be charged to the applicable credit card.

Please note: 72-hour cancellation runs on a 24-hour clock therefore starts on Tuesday at midnight. If a cancellation is requested less than 72 hours or a reservation no-show, a one-night campsite fee will be charged to the applicable credit card.

Effective 2021, all campers can cancel their reservations if needed through the online reservation system 24 hours a day, seven days a week.

Change Reservation Requests

A $10 change reservation fee applies due to the high volume of change reservation requests. Please note it can take up to 72 hours to return reservation change requests. We will prioritize these requests due to urgency.

Emails Requests & Communication

Due to the high volume of requests Elevated Experience Camping receives daily and our commitment to ensuring all our campers and guests have an elevated experience, emails can take up to 72 hours to be returned. We are committed to addressing all emergencies as quickly as we can, therefore do prioritize our returned emails.

Firewood

We currently sell bundles of firewood for $11.00 a bundle or 3 for $30.00. You are also allowed to bring your own firewood as long as it is clean firewood which means it has no nails, staples etc., is not treated and is not pallet type wood.
**There is a $100 charge for burning pallets and/or chemically treated wood that will be billed to your credit card should nails, screws and/or staples be found in your pit.**
**There is a $100 environmental charge for cutting/damaging any trees at Willey West Campground or Drayton Valley RV Park**

Pets

Well behaved pets are welcome and must always be on a leash. Pets must not be left alone at your campsite, and that you clean up after your pets (dog waste bag stations are located throughout the campground). A $10.00 pet fee will be charged per campsite. This includes a safety dog tag with your campsite number on it in case your pet becomes loose in the campground. There is a maximum of two pets per site. Contact Elevated Experience Camping directly if you are travelling with more than two pets.

T-Bones Camper’s Special

All Campers Special needs 72 Hours notice to be thawed for your camping. Anything less than that and you may have frozen product. Please email us at manager@elevatedexpereincecamping.com to add and pay for your camper’s special.

Outhouses & Showerhouse

All outhouses within the campgrounds are OPEN! As well as our showerhouse and flush toilets.

Cookhouse Rental

At Willey West Campground, we have a cookhouse that rents for $38.00 per day. It is located close to the playground and near a non-potable water pump. It is a perfect size for any type of outdoor social event.

Day-Use Area

Our day use area within Willey West Campground is open to the public and is free of charge.

Potable/Non-Potable Water

We have non-potable water available at the entrance of both campgrounds. The campground does not have potable water for RV use. For your convenience, we also sell jugs of bottled water in our convenience store.